Experienced vendor relationship manager with a demonstrated history of working in the credit industry. Expertly skilled in Fiserv/FDR (including PCF, DMM, R1) and TSYS. Skilled in Temenos UI, tools maintenance, data security, and Microsoft suite.

Experience

PayPalProduction Reliabililty Engineer

2023 — Now

Timonium, Maryland, United States

PayPalSoftware Engineer

2020 — Now

Lutherville Timonium, Maryland, United States

PayPalBusiness Process Specialist

2013 — 2020

FDR/TSYS programming and interfacing tools, reporting and data analysis, project management, system research, problem solving and troubleshooting, access management and audits

PayPalCustomer Service Test Center

2010 — 2013

Testing of procedures and applications to enhance customer experience, auxiliary work with Research and Escalations team (mail processing, promotional financing application, bankruptcy processing, etc.) and Customer Security in risk/decline management and resolution.

PayPalCustomer Service

2009 — 2010

Education

Stevenson University

Bachelor's degree

2004 — 2008