Work in the Fusion Middleware Sustaining Engineering organization, supporting the following WebLogic Server subsystems: JTA, JDBC, and Webapp. Technical lead of JTA Sustaining Engineering team. Work closely with development, quality asurance, support, consulting team, and other Oracle organizations. Interact with customers to understand the problems they are facing and to provide a solution in a timely manner.
Team lead in the development of tools to improve Sustaining Engineering process to provide customer with patches. These tools are extensively used by the Sustaining Engineering team and the development team. These tools make the process of backport requests and patch creation more productive, easier, and standard through the different teams.
Wrote a technical paper describing transaction timeout process in WebLogic Server JTA. This write up has been very successful in helping development, customers, and support to explain the life-cycle of their transactions and the JTA subsystem in WebLogic Server.
Wrote in collaboration with the Oracle Sustaining Engineering JDBC Driver team lead a document that describes how to enable driver logging through WebLogic Server. This document has aided in the resolution of bugs from internal groups, customers, and the development team.