• Manage all coaching requests and execute end-to-end program operations for enterprise leadership development engagements

• Serve as primary point of contact for coaches, leaders, and cross-functional partners; support Chronus platform (system of record) administration and all engagement logistics

• Provide exceptional customer service to learners and leaders, responding promptly while tailoring communications to stakeholder needs

• Coordinate and support scheduling for monthly Coaching Insights meetings and range of program-related touchpoints

• Collaborate with billing team to ensure accuracy and maintain comprehensive engagement tracking

• Identify and implement process optimization opportunities that improve effectiveness while balancing business needs and system capabilities

• Leverage PowerAutomate and Mailmerge to send scaled communications; craft compelling messaging for marketing and program updates

• Partner with teammates to develop program assets including one-pagers, playbooks, and resource materials

• Demonstrate deep understanding of Chronus platform functionality and how system capabilities influence program scalability and process design

• Served as digital organizer and strategic communications lead for issue-based campaigns and coalition activities

• Developed messaging and communications strategies across multiple platforms

• Managed stakeholder coordination and public engagement initiatives

• Managed candidate's press requests as primary media point of contact

• Generated press coverage through strategic media outreach and relationship management

• Developed and oversaw comprehensive social media strategy and day-to-day presence

• Coordinated with fundraising team to create compelling digital fundraising content

• Led Guyana business development initiatives and market expansion efforts

• Designed and launched the HRA Leadership Development Program "Leading for Performance at Every Level of the Organization"

• Served as community support and education strategist; built local capacity through training and program development