* Owned end-to-end product design for AI-powered B2B SaaS products serving Fortune 500 clients, translating complex workflows into scalable, user-centered experiences within large, cross-functional delivery teams.

* Generated $12M in sales and supported a $40M pipeline by designing AI-powered product experiences aligned to enterprise customer needs and business goals.

* Eliminated 80% of campaign brief creation time by architecting AI-guided conversational workflows through human–AI interaction design and rapid prototyping.

* Improved LLM response quality to 9.5/10 by developing 45+ structured interaction scripts through iterative conversational UX testing and refinement.

* Led end-to-end product design for a healthcare documentation web application, partnering with researchers and practitioners to streamline complex, real-world workflows.

* Drove adoption by 10+ school nurses across (X) districts by redesigning multi-step documentation flows informed by interviews, surveys, and process mapping.

* Reduced workflow friction by resolving (X) critical usability gaps through high-fidelity prototyping, usability testing, and iterative refinement.

* Translated insights from (X) research sessions into design recommendations that aligned (X) stakeholders on product direction and implementation priorities.

Conducted qualitative analysis of 9 interviews that uncovered themes about target user pain points and gaps of the project “Collaborative Research: Changing Ethical STEM Culture through Interdisciplinary Dialogue and Analysis of Humanitarian Information and Communication Technology”

Under the guidance of Professor Jason Yip and Wendy Rohan, I co-designed workshops with youth from the East African Community (EAC) Services Center and researched how youth and their families access critical information online in multilingual and multicultural contexts.

Analyzed complex qualitative data to uncover insights into the challenges and strategies involved in online information-seeking behaviors. This community-based research allowed me to foster meaningful relationships with participants, contributing to a deeper understanding of information access.

Conducted 5 in-depth user interviews and qualitative analysis to study behaviors in online collaborative systems — Wikipedia. One of my key contributions was analyzing data from Spanish Wikipedia editors, providing insights into their collaboration behavior and unique perspectives on the platform.

These findings were shared with teams in English, enhancing Wikipedia’s understanding of its international user base and improving its collaborative practices.