• Managed product launches across $14 million program portfolio of new product initiatives

• Guided global 50-member team spanning Engineering, Product, UX, Compliance, Operations, S&D, & Manufacturing

• Developed and executed app launch framework to seamlessly integrate with established product launch process

• Successfully launched over 21 new products quarterly without exceeding budget or time constraints

• Refined Lean phase gate product launch approach to build efficiency and increase new product ROI

• Bridged communications between product, business and technical teams through full agile sprint process

• Led Bad Debt Prevention initiative saving the company $5 million quarterly and enhancing the user experience

• Partnered closely with over 150 stakeholders annually to increase revenue and enhance the customer experience

• Directed 12 teams encompassing 250 individual contributors through new product pipeline processes

• Demonstrated ability to identify product gaps and redirect effectively in an agile environment

• Developed enhanced roadmap reporting tools to create an environment of data-driven decisions

• Trained teams and individual contributors in product strategy, process management, and road mapping exercises

• Expertly identified use cases, business requirements, and acceptance criteria for new products and initiatives

• Drove continuous improvement efforts across a $10 million operations portfolio, eliminating process gaps

• Developed and managed a 30-member cross-functional business and technical implementation team

• Spearheaded enterprise level enhancement projects leading to reduced spend and risk across SEI

• Fostered strong relationships with marketing and sales team partners through training and coaching programs

• Led 13-member team through self-evaluation and improvement planning while successfully completing projects

• Designed and executed voice of customer program for departing customers, resulting in increased retention

• Regularly presented enhancements to c-suite leadership, including GMs, COO, CFO, and VPs

• Identified and implemented audit enhancements, reducing team workload by 1 FTE