• Led Bad Debt Prevention initiative saving the company $5 million quarterly and enhancing the user experience
• Partnered closely with over 150 stakeholders annually to increase revenue and enhance the customer experience
• Directed 12 teams encompassing 250 individual contributors through new product pipeline processes
• Demonstrated ability to identify product gaps and redirect effectively in an agile environment
• Developed enhanced roadmap reporting tools to create an environment of data-driven decisions
• Trained teams and individual contributors in product strategy, process management, and road mapping exercises
• Expertly identified use cases, business requirements, and acceptance criteria for new products and initiatives