As the Member Experience Design Lead I oversee design initiatives for various care service offerings aimed at enhancing member engagement, increasing retention, and boosting revenue.

Manage, design, and deliver user experiences customized to tackle complex problem spaces across diverse industries, effectively driving customer satisfaction and achieving positive business outcomes.

Led full-stack design for the 'Reports Generation' product vertical in the genomic testing business.

Developed UX strategies through cross-functional team collaboration to streamline patient report turnaround time.

Enhanced a web-based SaaS project management tool, reducing overseeing managers' time per user at a supercomputing facility by addressing pain points through design additions.

Hosted workshops, Design sprints, and improved the design system to enhance user experience and accessibility based on research insights.

Spearheaded product discovery to identify a new strategic opportunity in the in-home healthcare landscape through a series of remote user research interviews and diary studies with more than 60 in-home caregivers & receivers.

Synthesized research data to develop design concepts & delivered actionable research reports fueling the next round of Steelcase Health product portfolio.