• Reduced the time to payment rejection errors by 30% by developing internal webhooks and exposing them to third-party providers like Peoples Bank. Monitored system performance using Datadog and Splunk, enhancing real-time error tracking and response.

• Migrated 7 million webhooks to route internally through Google Cloud Platform (GCP) without leaving Shopify’s network improving latency by 50% and reducing GCP network costs. Performance and cost metrics were continuously monitored using internal tracking tools.

• Improved on-call error reporting by 20% by identifying and rectifying upstream dependency errors, enhancing on-call productivity and system reliability.

• Introduced a fingerprinting tool for detecting fraudulent credit card transactions, significantly enhancing the Operations team’s ability to verify card ownership and prevent fraud. This tool has markedly improved the rate of fraud detection and operational security.

• Boosted total freight booked by 20% by leading the development of a carrier mobile application using Relay and React Native, enabling freight operators to directly book or bid on loads, as tracked by Datadog monitors.

• Reduced operational workload by 25% through initiating and developing a Self-Serve Freight Portal for direct customer bookings, showcasing user-centric and operational efficiency.

• Elevated total freights booked by 15% by automating the Freight Booking System, demonstrating proficiency in optimizing operational workflows.

• Accelerated project shipping schedules for future projects by 50% by architecting a Reusable Component Design Library for mobile, underscoring a commitment to code reusability and efficient project delivery.

• Enhanced user interface efficiency by 40% by designing and deploying front-end components for the Freight Self-Serve Portal, now live in production.

• Preserved multi-million dollar business and saved the company $10 million by implementing an on-demand invoicing system, reducing invoice errors by 95%, and transitioning from a 2-week net payment term to immediate post-shipment invoicing.

• Increased booking success rate by 30% by optimizing the internal freight booking system through strategic external integrations, as tracked by Datadog monitors, showcasing a substantial enhancement in system reliability.

• Improved project deadline adherence, scope accuracy, and clarity by 25% by authoring detailed technical design documents and pioneering solution prototyping, providing a clear roadmap for future extenders and ensuring project scalability.

• Decreased inbound calls to operations team by 20% and augmented user satisfaction by designing, developing, and deploying front-end components for freight tracking, enabling live visibility.

• Attained a review rating of ”high positive” - the highest rating possible, reflecting exceptional performance.

• Enhanced the urgent-to-production pushes queue by 23% by engineering a robust deployment pipeline for enqueuing urgent tasks in production for a force push, streamlining the release process.

• Established a higher priority pipeline for pushing urgent updates directly to production.

• Slashed security risk from a high of 80% to a mere 2% by conducting a comprehensive security audit and remediation, significantly bolstering system security and resilience against potential threats.