Leading design for integrated payment solutions to empower SMB SaaS, POS Systems, and Online Marketplaces.

Self-Serve Integration Experience

• Designed self-serve certification feature to reduce partner integration time from months to weeks.

• Structured consistent user experience across 20 tasks with 5 upload types.

• Conducted empathy sessions to uncover user pain points and derived design requirements.

Onboarding Setup Guide Redesign

• Created scaling solution for growing tasks and improved developer efficiency.

• Innovated goal-driven strategy to motivate users to make onboarding progress.

• Enhanced visual hierarchy and clarity to improve legibility and aesthetics.

Point-of-Sale Device Rental Experience

• Designed a self-serve rental experience for checkout workflow, order tracking, and device management.

• Facilitated workshops for stakeholders from different business departments on requirement consolidation and execution strategy.

• Supporting Merchant Center for Chase Merchant Service.

• Led system design and visual style for WePay Partner Center.

Led design projects in the merchant platform to help improve restaurant

operational performance.

Top Eats - Restaurant Service Quality Program

• Collaborated with cross-functional teams end-to-end to introduce a restaurant incentivized service quality program that yields 6% increase in sales.

• Conducted research to understand restaurant needs and braid insights into design strategy to help users quickly identify improvement space.

• Created hi-fi prototypes and usability testing plans to verify design concepts.

Report Hub

• Designed self-service report hub for report generation and download.

• Implemented creative bulk download solution around technical limitations.

• Greenlight: Independently created a scalable framework for various use cases related to restaurant status; designed interface and built animated prototype for restaurant status indicator on Restaurant Dashboard.

• Designed restaurant hierarchy structure display for internal tool.

• Improved user experience, designed various features and pages, including the home page for 100,000 monthly visitors which increased user engagement by 17%.

• Created marketing materials, presentation slides, business proposals, and promotion materials in a coherent branding language.

• Partnered with the company’s CEO, CTO, and Marketing Manager to create quality content.