Currently a Senior Manager of Analytics, I lead a globally distributed team delivering organization-wide self-service analytics, directly contributing to business growth by leveraging AI/ML to build proactive systems, such as an Early Warning System for real-time churn reduction.

Led the BI strategy and roadmap creation at Cloudbeds, advancing data-driven initiatives for cross-functional analytics.

Established a self-service BI/Analytics environment for internal stakeholders that enabled better decision making, reduced infrastructure costs by 40%, and eliminated manual, redundant processes, such as commission calculations and customer cohort analysis.

Created subscription insights that proactively flagged at-risk customers, driving targeted CSM interventions and improving retention.

Scaled BI team from 2 to 6 Sr. Developers, defining strategy and aligning KPIs with business goals.

Built and deployed machine learning models to enhance guest experience platform functionality, such as remote check-in/check-out validation and room enhancements based on guest profiles.