• implemented metadata extraction by OCRing complex contract documents and applying a fine-tuned extractor model

• redesigned procurement policies to support conditional preferences that are then ingested by an LLM to review whether the purchase request is compliant

• lead the development of highly-requested features to update customer information on invoices and delay a subscription's signup, and worked on proforma invoices and issuing invoices in advance

• brainstormed with product, support, and finance to define technical requirements for upcoming projects

• built React components for the application's UI

• contributed quick fixes to bugs (Ruby) through git and Github

• updated internal and public documentation

• created tools to assist with and improve support workflows, such as for imports and one-off Rails console changes

• acted as a mentor by providing constructive feedback to team members on areas of improvement and being a supportive, consistent library of knowledge

• resolved escalated phone calls and support tickets concerning payment gateways and migrations, API errors, and integrations

• identified/documented bugs for the development team and perform QA on new software releases

• troubleshooted customer issues by researching server logs and recreating scenarios via command line

• assisted with professional services, such as credit card and subscription imports, one-off bulk changes via Rails console or API script, and JS/CSS customizations