New York, New York, United States
I mapped out the complex workflow for a new customer segment, and designed architectural improvements to shared modules across our community solar and developer platform products to help support the growth of our business while reducing technical debt. As I noticed organizational challenges with cross-functional collaboration I took on a more operational role, where I used quantitative & qualitative research methods to uncover opportunities for improving how different functions across our company shared knowledge and collaborated on shared business objectives. I rearchitected our company wiki, project management system, and strategic research systems to foster greater clarity of how day-to-day work related to business goals, and how we could improve our product strategy to better serve our customers.