• Enhanced and maintained Cytracom’s centralized VoIP configuration API and several dependent

microservices in a breadth of languages, including Typescript, Elixir, Erlang, PHP, and Scala

• Implemented major quality-assurance processes in longstanding codebases including code review, CI/CD, smoke testing, and unit testing

• Analyzed and rebuilt a geo-distributed event-driven data synchronization system, eliminating deeply rooted race conditions and prioritizing observability

• Debugged and refactored VoIP integration with an open-source WebRTC server (Janus) to improve connection reliability for our web-phone users

• Triaged, resolved, and wrote root cause analyses for outages that affected thousands of customers

• Architected and implemented major components of the configuration management subsystem of Juniper’s cloud-managed SD-WAN routers using Go, C++, Python, and systemd

• Collaborated with stakeholders and senior engineers across business units to meaningfully integrate Juniper’s new cloud managed solution with the existing on-premise solution from 128 Technology (Juniper acquired 128 Technology).

• Maintained substantial automated test suite for the functionality owned by a broad-reaching team

• Worked alongside field engineers to provide root-cause analyses for customer issues and prompt bug-fixes