Delivering customer implementation and technical support for all software products offered by CCMC.

Partnering with cross-functional teams to improve customer support processes and service delivery offerings.

Providing technical guidance and recommendations to help customers tailor software solutions for their environments to enhance performance.

Developing internal support knowledgebase articles in addition to published works provided to customers.

Maintaining an Active Directory and Exchange domain as well as an IIS server in a VMware environment.

Designing and delivering training session to enhance technical skill sets and product knowledge as well as improve customer service for support personnel.