• joined as a virtual/remote intern during the second wave of the COVID-19 Coronavirus Pandemic.

• Code and contribute to the What's Cookin' mobile app and website.

• apply and use Flutter and Dart programming languages to modify and revise the app's source code.

• Provide internal customer service to What's Cookin's marketing department, other senior developers, and the project's operations team.

• deploy and publish the What's Cookin's mobile app on the Google Play Store and the Apple App Store.

• Promoted in the Summer of 2020 to the number-1 Tier-2 IT Help Desk Technician for the To Your Rescue nonprofit.

• Assist and spearhead with Marketing of the "To Your Rescue" desktop app by making online courses for Udemy, Pluralsight, and SkillShare course platforms.

• Download, Install, and beta-test the latest version of the "To Your Rescue" app.

• Provide internal customer service to the "To Your Rescue" application technical writer.

• Spearhead 'To Your Rescue' app break-fix projects and communicate bug fixes to the project owner, Technical Writer intern, and the VMWare Development team.

• Diagnose and troubleshoot 'To Your Rescue,' animal rescue software user experience issues by break-fix projects.

• Communicate and introduce software issues to the project Owner, Technical Writing Intern, and VMWare Development Team.

• Suggest and implement creative solutions for improving on the 'To Your Rescue for VMWare' desktop app.

• Improve on 'To Your Rescue' app by implementing Google and Apple Maps API on the app.

• Improve on 'To Your Rescue' app user experience (UX/UI), by suggesting icon updates to become more modern.

• Improve on the "To Your Rescue," app by providing internal customer service to the Project Owner about the 'welcome' Panel on the app.

• Communicate app typo issue to the project Owner and improve on the To Your Rescue App efficiency and user experience.

• Suggest Google Drive API or DropBox API as an addition to the "To Your Rescue," backup panel.

• Record an adoption using the iSpring screen capture for the "To Your Rescue" app.

• Provide internal customer service to the Project Owner to finish the software documentation for the "To Your Rescue" app.

• troubleshoot and beta test the To Your Rescue app.

• Provide Tier-1 Customer support for the To Your Rescue 2.0.0 app.

• Verify full system functionality for the To Your Rescue app.

• Assigned by the project owner as the number 1 IT customer support representative.

• Develop emails.py file and add Adobe Creative Cloud Copyright at the end of emails.

• Revise and edit volunteer information to emails on the email repository on GitHub.

• Improve and revise DemocracyLab's email messages on GitHub for easier readability.

• Provide internal customer service to other software developers and the project owners via Slack.

• Research database issue on Google.

• Program and edit database error code on DemocracyLab's GitHub repository using Python and SQL.

• Collaborate and work with The Be Good Project Foundation team for working on the Banana app.

• Administer Amazon Smile Campaigns for DemocracyLab.

• Provide tier-1 customer support for the Banana app.

• Banana app is deployed on both Android and iOS mobile platforms.

• Participate in team meetings weekly via Zoom, ask questions and provide input on case backlog, technical process, and new processes within the department.

• Diagnose and resolve technical issues with the Banana app used for restaurants, grocery stores, and food stands.

• Remote in to customer and client computers using the TeamViewer app and Remmina (Linux).

• Provide internal customer service to The Be Good Project Foundation's IT Development team for the banana app.

• Administer Banana app software testing on both iOS and Android operating systems.

• Collaborate and use teamwork to work with DemocracyLab for the development of the Banana app.

• Download and Install the Docker Development environment on system for software troubleshooting and technical support.

• Communicate the Banana app bug fixes to the development team.

• Beta-test and break-fix the Banana mobile app by installing it on personal Android device.