In my role as IT Operations Lead, I focus on improving internal processes through data analysis to ensure a seamless customer experience. I lead cross-functional initiatives and mentor team members to drive quality performance and deliver outstanding results.

I managed daily operations for a high-volume retail store, focusing on customer relationship building, team coaching, and visual merchandising in line with brand standards. Led daily meetings to review goals, establish priorities, and organize schedules for effective resource allocation. Supervised administrative and technical support teams, providing leadership to enhance team performance and deliver exceptional customer experiences.

Promoted to management from positions as Lead Genius, Genius, Technical Specialist, and Specialist.

During my internship at NBC Universal from 2009 to 2010, I was responsible for orchestrating logistics for SNL staff and guests, including hospitality arrangements, security coordination, transportation, and meal planning, as well as managing contracts and overseeing the on-air schedule. I was later invited to return as a Music Production Assistant for the Saturday Night Live 40th Anniversary Special, where I served as the main point of contact for both SNL staff and high-profile clients.