• Provide excellent guest service while handling guests’ concerns, compliments, and inquiries

• Occasionally substituted for team leader as front-end supervisor

• Drive cooperation and interaction by acting as a mediator between guests, supervisors, and other team members

• Organize the service desk to encourage efficient and friendly service for guests

• Guide guests in their experiences with new technology such as those provided by the store as well as new applications provided by the company

• Created screen inventory of 300+ user cases and product pages to log new user experience

• Logged user stories in Atlassian JIRA to include in sprint and product backlogs

• Tested software for any bugs and logged them appropriately in Atlassian JIRA

• Provided video walkthroughs of UX for clients and reported any concerns

• Analyzed UI/UX design under product and project manager

• Worked in an Agile/Scrum environment

• Guide students (ages 3-16) in completing work provided to them by the program

• Interact with parents of students completing the program by making sure all questions and areas of concerns were answered at outstanding standards

• Ensure that all students and parents participating in the program were satisfied with the service provided

• Organize paperwork so that employees were able to accommodate to students more efficiently

• Cooperate and working with other employees in a professional fashion to maximize efficiency