Voice of the business vis-a-vis internal PMO and ENG teams building tools for creator-facing programs. Prioritize tooling projects for business impact. Translate business user needs into requirements. Negotiate and approve designs. Test + QA builds. Plan GTM and oversee launches with business teams. Iterate.

Contract role in same Scaled Partnerships org I served for 4 years via Accenture.

Ran delivery of 3-5 customer-facing programs concurrently: strong XFN collaboration; pilots and rapid iteration; strategy, BI reporting and process improvement; team leadership.

Responsible for 25-person team focused on NA + LATAM regions for Meta Scaled Partnerships division. Directly managed 11 frontline agents.

Built out and ran two new strategic customer-facing program teams driving product adoption and use. Tested strategy, rapidly iterated on process and closely communicated with XFN teams. Managed team of 11 frontline agents focused on NA + LATAM regions for Meta Scaled Partnerships division.

Advised XFN teams by testing tools, designing and documenting scalable processes, and representing the user perspective for customer-facing programs across NA, LATAM, EMEA + APAC for Meta Scaled Partnerships division.

Partnered with global leadership to develop strategic KPIs for customer-facing programs in NA, LATAM, EMEA + APAC markets for Meta Scaled Partnerships division. Created baseline reporting and databases to support it: Salesforce dashboards, weekly business review (WBR) decks, ad hoc analyses.