Automated report writing software and caseload management for school psychologists using text extraction & LLMs

Tech Stack: React, TypeScript, TanStack, Django, Python, OpenAPI, PostGreSQL, Vitest, React Testing Library, Mantine UI

Internal tooling for ads policy operations teams and human reviewers

Tech Stack: React, JavaScript, Flow, GraphQL, Relay, Hack, MySQL, Jest, React Testing Library

Tech Stack: React, Redux, Material UI, GraphQL, PostgreSQL, Node, Express

KeyUp is a web application that exists to empower young adults from low-income families to have career paths to the middle class other than attending a 4-year college. KeyUp acts as a hub connecting potential students, training programs, and support services in Austin.

• Worked with KeyUp cofounders and designers to create MVP application with all Tier 1 features

• Constructed secure password reset flow with JSON Web Tokens through Redux, GraphQL, Mailgun, and Passport

• Enabled user favoriting end-to-end with persistence upon refresh with Redux and GraphQL

• Set up PostgreSQL database schema and GraphQL queries and mutations for KeyUp's data and saving different types of form submissions

• Implemented social link sharing via email, SMS, Facebook, Twitter, and Reddit

• Owned desktop and mobile optimization for all React components to replicate KeyUp wireframes

• Reduced customer errors by 18% through UI/UX improvements to help center using HTML, CSS, jQuery, and SEO best practices

• Performed data analyses around optimal business hours, key metrics for CX, and key metrics for our help center websites

• Maintained and optimized customer support workflows within Salesforce and Zendesk

• Migrated one help center website from Wordpress to Zendesk

• Managed a Wordpress help center redesign from start to finish over 3 months

• Created help center content and coordinate training for product launches

• Optimized and improved help center step-by-step guides for customers