• Bringing clarity to complex enterprise workflow problems through workshops, visualizations, and prototypes

• Used a customer journey map and common language to lead a team of developers through an ambiguous problem toward creating an MVP

Customer admin experience of flagship product, Support

• Designed a simple, localizable experience for creating complex conditional logic without code. Done by conducting customer interviews, usability research, presentations to leadership, design critiques, and through facilitating design workshops to ideate and align on a solution.

• Overhauled the admin experience for managing ticket fields with research-driven decisions to only show the most useful information at the right time

Design System

• Increased adoption of our design system by implementing an open contribution model, building relationships, and adding more components

• Documented design patterns and component usage guidelines

• Partnered with several scrum teams to migrate product to adopt our design system and WCAG 2.0 accessibility standards

• Partner with founders and developers to conceptualize, pitch, and launch new products

• Logos, branding, web design, mobile app design, and pixel-perfect, scalable icons

• Conduct heuristic reviews and provide recommendations to improve the experience and performance of software