Lead product strategy and development of Inventory allocation optimization models for Global Amazon devices business (across Alexa- enabled Tablets, E-Readers, FireTV, Ring/Blink home security devices). Partner closely with operational research scientists and engineers to build models that leverage both traditional AI (optimization and machine learning) and Generative AI to optimize fulfilling WW customer demand at the most effective cost for Amazon. Lead operational & financial planning (OP1 and OP2) for all teams across Devices Inventory Optimization focusing on resource planning, ROI and P&L for next 1-3 years of initiatives, delivered $200MM in OI impact by integrating new product lines (Accessories, Ring, Blink. Kuiper) onto Inventory Build and allocation solvers, improving Hands of The Wheel Metrics by 60% and saving 10K manual hours through automation.

Built a customer service product ground up (Buy with Prime Assist) servicing prime customers to get realtime chat support for their prime off amazon orders. Led end to end product development (from inception to delivery) and stood up operational call center for tactical support (30+ agents servicing hundreds of customer contacts round the clock). Improved Buy with Prime product stickiness and value proposition for merchants leveraging Amazon prime logistics on their website while keeping the bar of prime support high for customers on and off amazon.

Owned the product strategy and operational planning for Ring subscription products (mobile and desktop) - a service used by over 15 million users globally spanning across 100+ countries.

Led a team of Product Managers and Product Data Analysts who were responsible for designing and building products and managing its end to end lifecycle across all sales channels including ring.com and amazon. Hired & trained product managers with broad scope, each working directly & overseeing engineering roadmaps for a tech squad. Grew the team to 6 product managers and 4 analysts, promoted one to senior level.

Managed operations of Ring subscriptions product development. Increased acquisition and improved retention by expanding the product on new sales channels (including Amazon.com) in US. Managed agile software development projects with over 15 people from different functional areas. Conducted usability studies collaborating with research teams, funneled insights with actionable outputs improving user experience and optimizing overall funnel conversion.