Pay with Venmo | P2P Payments | Venmo Teen Accounts

Product Manager, HSA Account Owner Experience & Investments

As an HSA Product Manager, I specialize in creating exceptional user experiences and intuitive investment products (Charles Schwab HSBA, Devenir Guided Portfolio, and High Yield Cash Alternatives) that simplify wealth building for the everyday person.

Led cross-functional teams in developing and executing product strategies for HSA and FSA account owner experience.

As a results-driven Customer Success Manager, I had a proven track record of delivering exceptional customer experiences and driving business growth. I actively served as the primary point of contact for a portfolio of 180+ clients, and my efforts resulted in a perfect 100 client Net Promoter Score (NPS) for my personal portfolio in Q1, Q2, and Q3 of 2020.

My ability to think outside the box and drive innovation was recognized within my company, as evidenced by my team winning the internal company hackathon for best overall idea in 2020 and the People's Choice award in 2021.

With a passion for technology and a customer-centric approach, I leveraged my skills and experience to internally transition to a product manager role. I was able to apply my ability to build strong relationships with customers, deliver exceptional results, and drive innovation to the product team.