• Designed a risk control mechanism ‘Reserves’ to protect eBay from exposure that a large B2C merchant or seller carries.
• Created user scenarios, journey map, wireframes, Lo-Fi/Hi-Fi designs and prototypes throughout the full cycle of the product development process.
• Collaborated with cross-functional teams of product managers, software engineers, reserarchers, and content designers.
• Closely worked with the design system team to align with the latest guideline and contributed to its evolution.
• Created user flow diagrams outlining the “happy path”, secondary use cases and edge cases.