• Conceptualized the prototype and designed an AI-powered policy assistant built with LLMs, taking it from a hackathon prototype to a 0 → 1 product used by 1,200+ officers to access policy answers - reducing manual search time and cognitive load by 73%, and converted 3 pilot agencies into full-time customers at launch.

• Designed end-to-end mobile-first workflows for Community Request product in the Axon App for large, high-volume agencies like NYPD, enabling officers to create portals, view and triage evidence on the go, and designed complementary web reporting features that drove a 106% YOY increase in reports run.

• Designed a mobile-first automated messaging framework that keeps 911 callers and victims informed from pre-arrival through post-contact, automating status updates and My90 (post-contact feedback) surveys, improving victim experience, and reducing status-check call volume by ~53% in the first three months post-launch.

• Designed stepped, self-serve admin workflows for Axon Nexus that transformed weeks-long, Business Analysts or PSO-led deployments into guided self-configurations, cutting time-to-deploy from weeks to hours, reducing PSO dependency, and driving a 78% reduction in setup hours, 50% faster deployments, and an estimated $3M in annual savings.

• Developed physical activities and games specifically catered for young children under the age of 4 with amblyopia (lazy eye) to assist in their vision therapy journey.

• Designed an accompanying app with the physical game for parents & vision therapists to access game rules, provide daily feedback on their children's vision therapy homework, track progress, and maintain constant communication with the doctors at the clinic.

• Established consistent design standards across Axon Evidence and Evidence Local platforms, reducing design handoff friction by 30% and improving cross-product consistency for 1M+ enterprise users.​

• Designed new camera features for the iOS and Android mobile app Axon Capture, reducing evidence collection and management effort from several weeks to 12 hours and collaborating with engineering and customers to launch the product internationally in Australia, the UK, and Scotland.​

• Conceptualized the information architecture and produced hi-fidelity prototypes for the new API documentation on Readme in compliance with Web Content Accessibility Guidelines (WCAG).​

• Led research and discovery (card sorting, design sprints) for Evidence Management dashboard redesign, synthesizing findings into executive recommendations that resulted in stakeholder alignment and faster product approval.​

UW - Global Innovation Exchange (GIX) - MS in Technology Innovation

• Served as a Graduate Teaching Assistant for the TECHIN 521 - Design Thinking Studio class at the MS in Technology Innovation program at the University of Washington.

• Offered constructive feedback on students' design projects, helping them refine their initial design concepts, user research plans and improve their overall design process.

• Designed student & teacher dashboards including interactive notes, videos and peer discussion forums to enhance the online learning experience for BloomED's users during the pandemic.

• Led the design of end-to-end experiences for BloomED’s desktop platform collaborating with developers and product managers to support an iterative design process that resulted in a 30% increase in platform adoption by high school students.

• Conducted user surveys and in-depth interviews with high school students to gain insights into Nepal’s current online education system, thus informing impactful UX design decisions.