Bangalore Urban, Karnataka, India
As a contributor of the Common Platforms team, my role involved in serving as a Backend Engineer, with a focus on advancing PayPal's capabilities in automating customer outreach through technological innovations.
Within this capacity, I became an integral member of the Root Cause Engine (RCE) team, a pivotal force in crafting a system aimed at identifying the fundamental causes within a domain, along with additional details pertaining to customer problems and needs. This system was strategically designed to alleviate the efforts of Customer Agents. My responsibilities involved conducting comprehensive data analysis utilizing Python and Spark. Notably, various channels across PayPal seamlessly integrate this tool, resulting in substantial economies of time and cost.