Project Management

• Organizing Tester Dashboards

• Documenting incoming data & managing excel formulas

• Analyzing usability trends & organizing them into easily submitted cases for Product teams

• Vetting & scheduling candidates for upcoming Beta waves Testing

• Recorded results from live door to door street testing of Beta Coin users.

• Test data for analysis by hardware and product teams

• Communicated & educated merchants on Coin Customer Support

• Managed customer support cases including refunds, CYC, explaining basics of account

management, and assisting users with errors

• Mastered Zendesk as a tool to respond to customers

• Adapted messaging to fit unique situations experienced by unique user cases

• Crafted diplomatic messages to placate noisy social people acting as

• Assisted in identifying holes/QC in CS workflow Hardware

• Operating laser machine to engrave names and drill firmware holes

• Flashing appropriate releases of firmware for specific users

• PCBA visual inspection

• Epoxy Dispense using manual Time/Pressure machine

• Bare Die placement using semi automated pick&place

• Visual checks of component Alignment

• Dam & Fill process experience with Time/Pressure machine

• Operated Hesse Bj820 wire bonding machineQA/QC

• Preparing Coins for QC testing by syncing cards to them

• Running Coins through the Reader Lab to test product quality

• Compiling and analyzing Reader Lab test results