• Developed 1st Digital Loan Application for SVB.
• Partnered with the Innovation organization to research and conceptualize a digital lending offering for SaaS companies.
• Worked with the Corporate Strategy organization on a Credit as a Service offering.
• Conducted a pilot vendor analysis with live client testing to evaluate new partners for data and analytics.
• Oversaw the delivery of new credit product initiatives that have resulted in over $2B in loan balances
• Led the delivery of the Paycheck Protection Program experience, resulting in over 6K funded loans and $2.3B in loan balances, nearly all of which have been forgiven.
• Improved Net Promoter Score and Client Lending Satisfaction through enhancements to the collateral management processes.
• Focused on driving sustainable loan growth without compromising on credit quality
• Shifted development efforts on one of the Loan Account Systems from Waterfall to Agile, and program results to date have been the saving of over 10K yearly hours with the Global Loan Operations organization.
• Partnered with lending and credit teams to define lending products, for a migration to a new loan origination system.