• Developed 1st Digital Loan Application for SVB.

• Partnered with the Innovation organization to research and conceptualize a digital lending offering for SaaS companies.

• Worked with the Corporate Strategy organization on a Credit as a Service offering.

• Conducted a pilot vendor analysis with live client testing to evaluate new partners for data and analytics.

• Oversaw the delivery of new credit product initiatives that have resulted in over $2B in loan balances

• Led the delivery of the Paycheck Protection Program experience, resulting in over 6K funded loans and $2.3B in loan balances, nearly all of which have been forgiven.

• Improved Net Promoter Score and Client Lending Satisfaction through enhancements to the collateral management processes.

• Focused on driving sustainable loan growth without compromising on credit quality

• Shifted development efforts on one of the Loan Account Systems from Waterfall to Agile, and program results to date have been the saving of over 10K yearly hours with the Global Loan Operations organization.

• Partnered with lending and credit teams to define lending products, for a migration to a new loan origination system.

Lead cutting-edge digital personalization initiatives through close partnership with Marketing, Decision Science, Analytics, and Technologies organizations along with DMP vendors externally. Features that have been deployed include anti-gaming controls, real-time digital data collection, real-time Machine Learning model execution service, and monitoring platform performance in near real-time. All of these have had a significant operational and revenue impact. In Q3 2016 alone, the American Express digital marketing strategy helped add 1.7M new cardmembers.

• Responsible for feature development for the real-time, big-data driven, prospect acquisition products

• Delivered a real-time digital capability to allow the American Express issuing business to incrementally acquire over 10,000 card members across three international markets

• Designed a solution to allow for the globalization of the digital capability for multiple strategies and model types

• Partnered with data scientists and econometricians to understand their needs and to build them into the capability