Architected and deployed a custom AI-powered, self-hosted, containerized ASR pipeline using Faster Whisper and Nvidia NeMo Parakeet for HIPAA-compliant call transcription, eliminating third-party API dependencies and ensuring PHI never leaves company infrastructure.

Setup AI servers for Call Summarization, Topic Tracking, and Email Alerts on specified situations

Communicated with customers directly on all tech-related issues and assign teams to implement fixes into action

◦ Collaborated with Chief Officers and customers to refine product roadmaps, ensuring alignment of technical feasibility, strategic objectives, user experience priorities, and timeline constraints to deliver high-quality project results.

◦ Led development team building integrated systems where C# desktop applications seamlessly sync with Node.js TypeScript Lambda backend, delivering solutions to 300+ customers while mentoring junior

engineers. Drove technical architecture decisions across React frontend and serverless backend systems, enforcing best practices for maintainable, high-quality codebases.

◦ Optimized code deployment by implementing automated pipelines in BitBucket, seamlessly pushing NodeJS and React projects to AWS and automating the compilation of C# projects into ready-to-install executable software.

◦ Worked with a diverse tech stack including Node.js (compiled into AWS Lambdas), ReactJS for the frontend, and MySQL for database management, contributing to stored procedures and database schema migrations using Knex.js.

◦ Enhanced team productivity and onboarding efficiency by authoring comprehensive documentation for most of our repositories and creating detailed guides for setting up Kasper. Implemented alert systems tied to Atlassian Bitbucket and AWS CloudWatch that notify our Slack channel of any operational issues, promoting proactive troubleshooting.

◦ Maintained system reliability and enforced security standards by vigilant monitoring of bugs via AWS CloudWatch and management of AWS IAM accounts and permissions.

Frontend:

• Powered by ReactJS (React v17+)

• Used Material UI v5 (https://mui.com/) and React Bootstrap (https://react-bootstrap.github.io/) to style & design pages

• Controlled page routing used react-router-dom

• Added QR scanning ability to scan QR codes instantly all by pointing your phone to the QR in the browser (no third-party apps or downloads needed)

• Added ability to fetch user GPS via the browser (no third-party apps or downloads needed)

• Added Permission System to allow/deny user if they allow/deny access to their devices camera/GPS

Backend

• Powered by Flask (Python 3)

• Used SQLite as a simple DB to manage & store data (customer name/address/number, tracking number, gps coordinates)