● Lead a team of 6 managers overseeing 100+ associates across the Northeast and Southeast regions, ensuring achievement of performance metrics and operational goals.

● Develop and implement strategic plans to optimize processes, reduce costs, and improve customer satisfaction.

● Manage cross-functional projects focused on operational improvements, driving measurable outcomes in efficiency.

● Collaborate with HR on performance management, employee development, and talent acquisition strategies to enhance team capabilities.

● Monitor team performance through data-driven insights, ensuring continuous improvement and adherence to KPIs.

● Ensure compliance with company policies and employment regulations while fostering a positive employee relations environment.

● Developed scalable Standard Operating Procedures (SOPs) and drove process improvements across operations and product teams.

● Achieved business goals through leadership and development of internal teams and external vendor partnerships.

● Led data analysis initiatives, utilizing metrics to inform business decisions and optimize customer experience.

● Implemented people programs focused on coaching, development, and team engagement, leading to improved team performance and morale.

● Managed communication with stakeholders across various business units to ensure alignment on process changes and key operational metrics.

● Directed operations for a high-volume store, generating $1.6M in weekly sales while managing a staff of 400.

● Led operational response during the pandemic, driving over 100% YoY sales growth through crisis management and team coaching.

● Managed Amazon Prime partnership, exceeding service level agreements and enhancing customer experience.

● Conducted KPI analysis to assess team performance, implementing training programs to drive continuous improvement.

● Collaborated with regional product teams to integrate new marketing and operational programs across departments.

● Ensured compliance with food safety and hygiene standards, maintaining state regulatory requirements.