• Led a high-priority cross-team initiative to achieve 98% 10DLC registration compliance ahead of the deadline, preventing $120K in penalties and service interruptions to our customers, and outperforming similar ISVs.
• Quickly adapted an incomplete registration system to meet urgent compliance requirements and spearheaded a data model redesign that improved system stability, observability, and maintainability.
• Onboarded and mentored engineers new to Ruby on Rails, elevating team code quality and reducing technical debt while meeting tight deadlines.
• Without prior experience in Python/Django, led a team to optimize a high-traffic database query, achieving a six-fold speed improvement that reduced key endpoint latency by 25%.
• Found low effort-high impact opportunities and made changes to reduce load, speed up local development and deployment, improve maintainability and extensibility in parts of the code
• Integrated OpenAI’s API into an existing chatbot framework to automate FAQ handling, reducing human intervention by 20%.
• Led the team’s first development of a service in C# (.NET), drawing on organizational knowledge and quickly upskilling in the framework. Created a reusable template for Kubernetes cron job scaffolding to streamline future projects.
• Provided technical guidance on high-priority issues, such as coordinating data recovery efforts post-incident and creating strategies for cross-domain data synchronization in support of a major company-wide initiative.
