• Managed and led a team of 8 for Logistic Service Applications, successfully navigating the high complexity of the Flexport Forwarding Application (FFA) program.

• Built a highly effective design team and fostered an inclusive culture that encourages collaboration, creativity, and diversity, resulting in outstanding results for my team and the business

• Partnered with cross-functional peers to establish the FFA's strategy, vision, metrics, and goals, with a priority on designing for maximum impact

• Streamlined design processes and improved team collaboration - team rituals and critique sessions to drive design excellence, Figma templates to ensure consistency across teams' deliverables, and JIRA guidelines to provide structure and ensure best practices.

• Led product design and research for the Freight Forwarding and Ocean Freight teams, focusing on critical areas such as Shipment Details (Core Ops Experience), Document Management, Communication, URP for FFA, and Fulfillment tools for TLM and Ocean operations.

• Championed product excellence and elevated the quality bar for experience across Flexport products. Contributed to the design system to ensure consistency across product lines - layout standards, Reference Panel components, table interactions, keyboard shortcuts, etc.

• Led a team of 3 designers. UX design, leadership, direction, and mentorship across the product line. Defined and implemented the company-wide UX design process. Enforced design consistency and unity across Modular products.

• Established strong relationships with leaders across core product teams to deliver a UX vision and plan for iterative updates that complete the company vision and strategy.

UX designer (Research, Design, Prototyping, Development, and User Testing) working on software and device management tools for fleet management.