Lead UX and UI design for Verizon's billing and payments team, touching 150+ million Verizon subscribers and prospects worldwide.

Ideate, prototype, test and design user-centric billing and payment experiences.

Collaborate with stakeholders to deliver solutions that meet company’s business and legal standards, while minimizing customer friction and frustration.

Drive project execution, from initial sales pitch through delivery.

Assemble and manage cross-functional teams, including sales, marketing, and product.

Lead and art direct UX and UI design work.

Led UX and UI design for quantitative/qualitative research platform, including UX

strategy, customer journeys, prototyping, concept testing, and design system development.

Collaborated with and mentored a team of front-end developers and production designers in development of key features, including conversation stream (real-time chat application for moderators and participants), moderator notebook (tool for natural language annotations & search), visual

analytics, and notification system.

Led end-to-end design for the real-time bidding and data science technology platform, working with product owners and software engineers.

Designed brand identity and a wide variety of marketing materials.

Managed a team of 12 designers, worked on all in-house marketing campaigns, and served as a liaison between design, sales, and engineering.

Served as liaison between design team, management, and engineering