I am an experienced Product Designer currently seeking my next opportunity. I can be reached at oliviawong143@gmail.com.

• Spearheaded the redesign of Signet’s service app, integrating all custom design offerings into a single platform to unlock a $700M business opportunity

• Led end-to-end UX for the SKU Management system across 12 brands through simplified information hierarchy and streamlined UI

• Mentored designers through feedback and project support

• Led the design and UX of 2 service and customization applications for store associates and jewelers, contributing to a 4.9% increase in services and 39.4% gross margin improvement

• Streamlined end-to-end jewelry repair and custom design workflows, decreasing turnaround time and boosting NPS scores by 18 points

• Facilitated cross-functional design reviews, aligning design solutions with business goals and technical feasibility in an agile environment

• Designed experiences and maintained a design system for 4 enterprise platforms (ad planning, audio editing, ad creation task manager, ad requests)

• Improved System Usability Scale (SUS) score by 13% from 2020-2021 and by 14% from 2022-2023

• Collaborated with engineers and product managers to design an internal platform for the Safety team, including tools to handle content policy violations, legal policy violations, and legal requests

• Established a design system and library in Figma