• Shipped expedited ACH payments and risk process to reduce payment delivery time by 2-3 days

• Shipped Real-Time Payments on UI, CSV & API, commanding a 3x premium on normal transaction fees

• Shipped self-serve webhook management reducing DevEx support requests > 50%

• Released 3 new limited user roles to unblock customers and improve security

• Supported accounting channel partners with multiple workspaces by redesigning email alerts

Total clinical care of people living with dementia (PWD). June Care partners with Medicare, Medicaid and Long Term Care Insurers to improve the lives of PWD and their families, while reducing total cost of care.

As a co-founder I worked on fundraising, payer reimbursement and commercialization strategy, and clinical model design.

Post-mortem: Commercialized vertical care for PWD will catch on in the near future, but likely alongside a suite of other vertical programs (like chronic kidney or heart disease) delivered under the roof of a single care system like CareMore, Iora, ChenMed or Oak Street Health. The highly-custom contracts that need to be struck with insurance plans to enable this type of care are burdensome and insurers prefer to maintain a few large contracts with population care providers instead of many, smaller contracts with condition-specific care providers.

• Owned full-stack roadmap + GTM for react-native mobile app with 100k+ MAUs; also wrote front-end code in JS and made architectural decisions alongside engineering leadership.

• Surveyed 2000+ users, personally answered 100+ support emails, held structured interviews w/ 10+ users and queried usage data to build and evangelize a one year roadmap of feature enhancements and engagement experiments.

• Improved app-store shipping velocity from quarterly to ~10 days

• Increased customer job applications ~20% and weekly retention ~15% by writing & shipping full-stack redesign of job feed

• Grew qualified signup completion over 28% by shipping bug fixes to signup flow

• Identified and resolved API bugs to increase customer job inventory by 50%

• Shipped push notification infrastructure and algorithms to increase weekly app opens 30% and job applications 10%

• Increased resume upload and profile completion of mobile users by 50%

• Increased iOS and Android app store ratings 8% and 26% respectively with a 40% lift in NPS by shipping Instabug integration and help desk SOPs

• Led Segment data tagging strategy on mobile to power BI and Marketing infrastructure

• Created automated alerts to monitor crashes, and marketplace liquidity

• Led content generation strategy for 100+ Q&A questions for UGC product launch

• Managed distributed team of 17 software engineering instructor FTEs and 40+ teaching assistant FTEs

• Designed national org structure for edu. team of 25+ centered around personalized learning methodologies to increase proactive student outreach 2x and increase student satisfaction ~18%

• Shipped new curriculum and learning management software to support educational staff in maintaining industry-leading three month hiring rates of 90+%. at salaries of $105k+.