• Contributed to core Shopify repositories

• Implementing gift card limits

• Supported early-access development and go-to-market for the new store credit feature.

• Developed reporting functionalities for store credit.

• Maintain and enhance a Ruby on Rails application for monitoring and predicting merchant request volumes, optimizing global team workflows.

• Implement LLMs to automate ticket grading and categorize merchant sentiment.

• Design and deliver custom solutions for merchant theme development.

• Provide technical support to merchants and engineers on frontend and theme-related queries.

• Authoring and editing articles for Marriott’s knowledge center (Salesforce)

• Streamlining article creation and tracking processes

• Automating Knowledge usage reports

• Creating tools to assist other authors to properly format articles

• Automating processes with AHK

• Auditing content to transition to a more holistic approach

• Creating instructional videos to help associates transition from old repositories

• Designing and implementing solutions for non-sighted associates - 508c

• Performing Quality Assurance on other author’s articles