Crafted the vendor lifecycle management solution supporting Meta's vendor base spanning 118 countries.

Envisioned, strategized and aligned the multi-year strategy and technology roadmap for Meta’s Sourcing & Supply Chain

Drove the product strategy, development and launch for an organization-wide 24x7 technology helpdesk

Launched an organization-wide storefront for IT hardware and accessories

Led the product development and launch of a smart locker solution, eliminating wait times for dispensing devices while ensuring accountability of device ownership at all times

Product Manager for a mobile money wallet offering, developing and launching digital payment initiatives for underserved communities. Led teams and advised clients on improving their IT capabilities and services. Led products to build a convergent consumer experience across retail and support channels.

Proficient in devising technology solutions for complex customer management issues, formulating shared services strategies focused on cost optimization for C-suite clients at major multi-billion dollar organizations, evaluating system feasibility and providing recommendations that create sustainable value

Managed the functioning and progress of the offshore team and served as an effective liaison between the client and the development team, providing timely reports and updates to senior client executives and leadership, serving as a mentor to junior team members and growing the client relationship

Led the full development lifecycle of technology solutions supporting all account services at a top 3 US telecommunications company

Managed senior client relationships and supervised a team of onsite and offshore functional and technical analysts managing an annual revenue stream valued at $0.8 Million

Provided functional knowledge and expertise on wire-line telecom operations for billing and network operations

Consistent high performer and appreciated as a team player and a team lead across engagements during tenure at Infosys through multiple Spot and Performance awards

Responsible for independent interaction with international clients and vendors on the design, development and testing of software solutions, providing progress updates to client executives and organizational leadership, providing subject matter expertise during business development meetings with potential clients