• Recognized as leader and top performer by three promotions to Senior, Team Lead, and Lead Engineer levels

• Rewrote Checking Account product using Spring Boot and Axon Framework to integrate with new banking provider and achieve higher levels of scalability and customer satisfaction

• Identified opportunity for optimizations on premium "turbo" transactions and swiftly implemented them to protect customers from a confusing user experience

• Led initiative to track code quality and test coverage with SonarQube, resulting in an increase of test coverage from ~25% to >80% across all services and a buy-in from all developers to write tests

• Designed a serverless architecture for an integration with Plaid to save money and deliver higher availability while maintaining developer experience

• Introduced a pattern for blameless retrospective meetings on my team before sharing the structure with the greater engineering organization

• Developed a set of shared libraries to ensure that the code within the libraries can be tested, packaged, and consumed independently across the Banking team's many microservices

Built and supported a system of ~20 Java microservices using the Spring Boot framework used for infrastructure/devops within RBC

Managed CI/CD pipeline using Jenkins to test our applications before deployment to our container orchestration platform (Openshift) in an efficient and scalable manner

Established client onboarding and incident management process as our platform consumer number grew from a few users to ~50 internal teams

Implemented Kafka streams as messaging system between microservices and persistent data store for audit purposes

Advises more junior teammates throughout support ticket handling process

Rolled out Knowledge Centered Support methodologies to the Support team following training in June 2016

Continues to handle complex issues including troubleshooting ad serving problems on publisher websites

Developed a script using our helpdesk's API to schedule the dynamic update of a documentation page with new content

Accepted increased responsibility in developing more complex custom reports and handling more sensitive and complex cases from client and internal users

Took lead in training new junior employees and establishing team processes

Onboarded new offshore Tier 1 team: included remote and onsite training and the documentation for task responsibility handoff

Performed more complex database updates to reduce exposure to bugs

Developed software tool to improve a process of an another team