• Led design processes from concept, through design iteration, to shipped product for enterprise software solutions.
• Conducted research through customer interviews and journey mapping workshops to collect qualitative and quantitative data to inform product design.
• Developed personas informed by research to facilitate decision making and keep stakeholders grounded.
• Defined user stories and flow diagrams to bring clarity to complex problems and inspire information architecture.
• Produced sketches, wireframes, high fidelity mockups and interactive prototypes to communicate interaction and experience design goals to product, engineering and executive audiences.
• Conducted usability tests with paper and interactive prototypes to ensure accessibility and understanding of language, interaction patterns and experience flows.
• Worked cross-functionally as a champion for end-users and evangelized the importance of user-centered design.