Improving the process of applying for and renewing Medicaid through quick, intuitive, and effective income verification service for state agencies.

• Co-founder, managing end-to-end product development-product management, research, and design.

• Led an agile team to develop and launch CourtChat, a court notification and education texting service.

• Developed strategic partnerships with governments, securing a pilot with courts in Cuyahoga County, OH targeting 600 defendants.

• Designed a randomized control trial to rigorously measure the effect of CourtChat on defendant engagement and court appearance.

• Co-wrote and won a $300k multi-year research grant awarded by Arnold Ventures to execute the randomized controlled trial.

Designing and conducting generative and evaluative research with government partners to identify, assess, and suggest targeted interventions to improve gaps in native language access for ESL residents and streamline internal contracting processes.

Worked collaboratively with product, engineering, and research teams to design seamless cross-product systems and experiences. Led a collaborative, multi-team initiative to improve product settings navigation and structure. Made several contributions to Rocket’s design system.

• Enrolled over 2.5 million accounts in two-factor authentication while maintaining 94% login success.

• Increased bank account linking success by 14%, leading to a 36% reduction in customer support tickets.

• Designed and conducted qualitative research to understand user expectations around managing their data and preferences.