• Built top-performing teams in the United States and India.

• Delivered price increase functionality that generated $68 million in incremental ARR without customer impact under immovable timelines.

• Delivered new product trial experiences that provided over $9 million in incremental revenue.

Integrated AI models/outputs into expansion and save offer experiences leading to increased engagement rates.

• Built department’s first India-based engineering team of 6 engineers to independently deliver on product roadmap and launch the Workforce Management product trial.

• Created a new cross functional customer support process that reduced lost engineering time by 50%.

• Designed, rolled out and maintained a continuous feedback process among a group of eight managers.

• Led transition from legacy frameworks (Knockout, AngularJS) to modern front end (Angular).

• Technical owner for multiple cross functional projects. Responsible for technical design, estimates and coordination among engineering teams.

• Spearheaded a new process for performance evaluation and merit-based pay during a challenging low budget environment.

• Designed and developed an MVP virtual reality tours product for use in call centers targeting the Google Cardboard.

• Presented MVP project to Interactive Intelligence CEO for funding; presented final product at Interactions (annual customer conference) for 2,000 attendees.

• Developed access control feature UI in AngularJS and Ember frameworks.

• Built open source web component that provides a point and click interface for JSON schema creation.