Mid-Level Software Engineer on Duo’s MSP Platform Team.

Architectural and System Design Contributions

• Spearheaded the MSP Platform Team’s solution to the “User Syncing” problem of the Delegated Auth Project. Designed an architectural solution involving global and regional event streams and collected approval for my solution across Duo’s principal engineers and several Duo teams

• Wrote the high-level Jira epics and granular Jira tasks to implement my “User Syncing”

solution. Reviewed team members’ pull requests pertaining to my architectural solution

Company Wide Distinctions and Mentorship

• The first employee of Duo to travel to Bengaluru, India to train and mentor a Duo engineering team working out of India

• Provided structured onboarding materials to guide my team’s contractors during their first 3 weeks at Duo. My contractor specific onboarding materials were adopted by all of Duo Engineering for onboarding contractors

• Mentored a fellow mid-level engineer, gradually increasing responsibility until they owned a

full project

AI Integration

• A hack day project where I engineered an AI tool enabling the Cisco AI Assistant to answer

multi-tenant customer questions, eventually increasing AI Assistant adoption

• Collaborated with the AI Team’s product managers and tech lead on how to expand the AI

Assistant to answer more multi-tenant customer specific questions

MSP Team Contributions

• Recognized in performance reviews by engineers, managers, and directors for my approachability, positive energy, and cheerfulness

• Automated customer account migrations between Managed Service Providers (MSPs), reducing manual effort and errors

• Improved Duo Accounts API availability, expanding access to all customers

• Developed the 2 major React components used in Duo's RBAC project

Service Resiliency Improvements

• Enhanced multi-tenant service reliability by implementing lazy token fetching, reducing traffic by 50%

Junior Software Engineer on Duo’s SaaS Platform Team.

• Automated MSP customer onboarding, eliminating manual processes, reducing conversion time from 5 minutes to seconds, and cutting related support tickets by 100%

• Led the migration of Duo Signup Application to use Eloqua instead of Marketo to determine marketing leads

• Built a provision-account service to centralize customer creation within Duo

· Developed enterprise web applications for Enterprise Risk Management (ERM) and Environmental Health & Safety (EH&S)

· Delivered solutions for Biological Use Authorizations, Lab Hazard Assessments, and California Department of Public Health’s Program Flexibility applications

· Served diverse clients including UC, CSU, other higher education institutions, and California government agencies, customizing solutions to unique requirements

· Built applications using MongoDB, GraphQL, Node.js, React, and Elasticsearch in an Agile environment

· Completed SANS Institute cybersecurity training for secure web application development

Engineered a Spring Boot web application that enables developers to gather beta testers for their products

• Beta testers can submit tickets of the bugs they discover in the developers’ product to the developers themselves

• Utilizes Keycloak for authentication and authorization purposes in tandem with a separately created MySQL database.

• Developed the application's UI using AngularJS

A Flask web application side project that rates movies based on tweets by utilizing sentiment analysis, a popular machine learning model used in natural language processing

• This project calculates a movie's rating based on a 5 star scale and also includes the 5 most popular tweets, 5 most positive tweets, and 5 most negative tweets about the movie

• Utilizes the Tweepy and TwitterSearch packages along with the Twitter API to gather tweets and relevant information on twitter users

• Also utilizes a Redis Queue worker to speed up computationally heavy machine learning tasks