• Conducted 20 interviews on senior citizens' driving practices; findings published in JMIR highlighted cognitive dissonance and led to actionable recommendations on their driving patterns.

• Executed mixed-methods research, including surveys, interviews, focus groups, photo-voice studies, and diary studies, to gather comprehensive user insights involving 4 different users in an NSF-funded Air Quality research.

• Collaborated with cross-functional teams to translate research findings into actionable product strategies.

• Designed and iterated community applications (mobile, web & kiosk), strategically visualizing air quality data for daily use, leading to increased user awareness and behavioral changes in ~150K residents of New Jersey.

• Provided help desk-based IT support to 150+ users in a dynamic university department.

• Configured and maintained 60+ systems and peripherals, ensuring efficient inventory control and cost savings.

• Collaborated with vendors to procure and manage equipment, developed playbooks for diverse IT gear to reduce help desk calls, boost productivity, and satisfaction. Led the implementation of a comprehensive inventory tracking system to minimize organizational liability.

• Managed and trained a team of 8 in network troubleshooting and remote diagnostic procedures.

• Owned end-to-end user experience for a trading SaaS platform, leading design from concept to MVP.

• Led design reviews and feedback sessions with stakeholders to align on product vision.

• Iteratively designed and tested complex workflows and financial visualizations by using moderated research techniques.

• Executed and evaluated 15+ interviews with country heads across the world to optimize the process of resource management for research, shortening the Rx/Vx product life cycle by 30 days.

• Re-designed and streamlined complex workflows in a clinical study management system called Study Maestro, used by 50K+ researchers.

• Worked closely with engineering teams to ensure product enhancements met quality and regulatory standards.