• Strengthen a key enterprise relationship with one of the largest trucking fleets in the country through improved performance reporting, supporting 5x growth in adoption

• Lead effort to standardize how performance metrics are measured and presented across client reports, bringing consistency to a previously fragmented process

• Work closely with Sales leadership to build data-driven business cases, contributing to multiple pilot-to-customer conversions

• Support enterprise sales cycles through custom ROI modeling and executive presentations, translating technical performance data into clear, actionable business insights

• Serve as primary resource for complex data requests and high-priority client analyses, taking on increasing ownership over time

• Analyzed customer requirements and identified relevant product features to build tailored value propositions and support sales efforts for small and medium-sized enterprises

• Leveraged Zoho KPI Dashboard to uncover new market opportunities and identify at-risk accounts before churn occurred

• Conducted product research and market analysis by interviewing marketing leadership to understand specific user needs and recommend product attributes for 10 prospective clients in 4 months

• Designed and built a lightweight pilot program that reduced customer onboarding time to under one week, improving the overall adoption experience

• Presented technical updates to cross functional teams and incorporated feedback to refine project priorities

• Automated collection and consolidation of error reports and user information from thousands of customers

• Presented root cause analysis to cross-functional teams, improving stability and mitigating recurrent issues for clients

• Made marketing materials and managed pricing of Drobo units across many different online retailers, including Amazon, Newegg, B&H, Best Buy, Adorama, and more, for several thousands of units sold

• Independently made sales calls, worked with online retailers such as Amazon