Led cross-cutting platform work to improve authentication, document infrastructure, and developer & operational tooling. This ultimately enabled driving higher reliability, faster document processing, and scalable ML-enabled document workflows across Ontra products.

• Centralized document stores and migrations across Ontra to provide consistent, searchable corpora for ML experiments and production models.

• Built several POCs (Filepicker, permissions, soft deleting documents) to validate safe access patterns and improve repository hygiene.

• Built a "Document Organizer with AI" POC - a document classifier that enabled rapid, human-in-the-loop organization of implementation artifacts. I used OpenAI/ChatGPT, prompt engineer, PDF parsing and automated packaging for classification of documents. See "Projects" for more detail.

• Designed and delivered ML-ready document infrastructure: an ingestion & document pipeline (Textract → consolidated JSON → JSONL) to make documents consumable by downstream ML (classification, extraction, LLMs).

• Improved platform reliability and performance (SQL and infra optimizations, Terraform work) so ML jobs and document APIs run predictably at scale.

• Shipped auth/session platform improvements (Universal Login and SLO design) and operational runbooks so cross-app ML pipelines run under consistent security and session semantics.

Delivered product foundation work to scale authentication, billing, and support, while building the primitives ML teams later used.

• Implemented Universal Login (Auth0/Okta/SSO), Single Logout components and rollout plans, ensuring secure cross-app authentication for product and API access.

• Built BillingPlatform integrations and migration tooling used by product teams; authored runbooks and scripts to ease operational maintenance.

• Led addition of self-serve support features and improved CI/test stability to reduce support toil and accelerate safe rollouts of ML-facing features.

• Authored developer tooling and docs to make local testing and model data preparation faster and more reliable.

• Utilize latest Ruby on Rails and JavaScript technologies to build new features on the RACC (Routing and Call Control) platform.

• Write unit and integration tests with Cucumber, Capybara and RSpec to contribute to automated testing efforts.

• Build single page applications (SPAs) using React and Angular

• Work on a team of developers to coordinate the development of new features and maintain existing infrastructure.

• Created two Google Chrome Extensions to boost internal employee productivity by using browser APIs to navigate, redirect and perform every day actions in the browser.

• Directly assisted Fortune 500 clients with porting of toll-free and local numbers, customer training/on-boarding, and routing phone traffic using RACC.

• Designed four week on-boarding employee training program to introduce basic telephony concepts in an effective and structured manner.