Head of post-ordering experience
Led product and platform execution for Amazon’s high-scale Customer Trust systems to delight their post-purchase experience, covering Seller Reviews, Claims, and Returns. Owned the 3-year technical vision and roadmap, driving agile execution across Product, UX, and Engineering while establishing operational standards for the broader organization. Successfully built the Seller Reviews and Claims teams from the ground up. Drove organization wide operational excellence initiatives.
Founding Engineer - Search
Architected and launched ATLAS, the global catalog search (Text & Image) platform powering Seller Central across global marketplaces. Primary use cases include - Enabling product search for seller listings, Brand Protection (TradeMark/Logo violations) using search. Designed one of the industry’s largest Elasticsearch implementations at the time. Built a high-throughput ingestion pipeline, enabling real-time indexing for brand protection and safety workflows. Designed novel read/write isolation patterns to preserve SLAs during peak concurrency, ensuring zero data loss and high availability for global sellers.