Responsible for setting up and configuration of Service Portal on an OOB instance. Designed data model (tables and relationships), setting up portal pages with layout and developing widgets with Service Portal API’s, Angular JS, Bootstrap.

Designed complex workflows using Flow Designer and integrated with Catalog Items to automate business processes such as Approval Process, creating expense records when amount exceeds threshold etc.

Providing support during Planning, Scheduling Upgrades and debugging functionality and upgrade issues to keep business running during upgrade process. Developed fix scripts to maintain data integrity or product stability of an application.

Integrated all Service Now Applications to Slack using Integration Hub and Flow Designer (using spokes) to submit and track requests in an easy way providing better user experience.

Experience in working with email notifications and inbound actions. Expertise in Designing custom applications using ServiceNow Platform such as Employee Feedback Management (performance and goals) and utilize its potential in PaaS.

Responsible for creating Now Mobile application to track incidents, problems status, managing approvals and enhanced Onboarding app to track To-Do’s, ask questions related to Onboarding using Applets, Applet Launchers, Data Items etc.

Implemented Domain Separation application to allow service providers to manage customers and other business entities in a single ServiceNow instance.

Experience in building Items and Order Guides, Variables, Variable Sets, Record Producers in Service Catalog. Used CartJs Module to write scripts to add additional items to cart and to add external party items to cart.

Worked on creation and configuration workflows and custom workflow activities such an to send email notifications when tasks are on overdue and changing priorities on records and creating related task records based on conditions.