Developed and optimized scalable web applications in real-time systems, enhancing user experiences, performance, and reliability through innovative front-end engineering and strategic technical solutions.

• Engineered and scaled dynamic web applications, dashboards, and calling interfaces, implementing navigation redesigns, widgets, and PiP, significantly improving user experience across AI and live agent calls.

• Architected and optimized a real-time video calling system with Agora Web SDK, achieving a 90% improvement in video quality, 60% faster connections, and reliability across one-to-one, one-to-many, and live streaming use cases.

• Redesigned and developed key platform configurations from the ground up, including strike and agent configurations, video message systems, and screenshare enhancements, stabilizing core product offerings and enhancing new feature integration.

• Managed site operations and analysis, resolving 50+ critical issues, improving calling interface efficiency, and ensuring high quality interactions for 3K+ clients, 6K+ agents, 160K+ meetings, and 130K+ hours of calls.

• Delivered design and product upgrades, enhancing direct customer experience, accelerating TAT on requests, supporting revenue growth, and shaping flagship AI-first features for the platform.

• Mentored junior developers through debugging support and code reviews, elevating code quality and team efficiency.

Led front-end development and end-to-end site operations for a responsive web platform, collaborating with UI teams to elevate user experiences, optimize performance metrics, and ensure reliable, high-availability functionality.

• Delivered a full website under a 3-day deadline despite hardware limitations, rapidly upskilling on unfamiliar tools and producing bug-free code under tight turnaround times.

• Oversaw daily platform performance and resolved critical issues, maintaining 99.5% uptime and reinforcing reliability.

• Automated workflows and built web scraping tools, streamlining workflows and boosting data collection efficiency.

Delivered full-stack web development and workflow automation solutions using React, Next.js, and Gatsby, elevating user engagement, driving site performance, and generating significant time and resource efficiencies.

• Integrated back-end functionality with WordPress, strengthening content management and reliable content delivery.

• Automated HR workflows using Integromat and Google Apps Script, slashing manual onboarding tasks by 95% and reducing processing time from 1.5 hours to 10 minutes.

The open source project were under "Build with LetsUpgrade" initiative organised by LetsUpgrdae EdTech Private Limited. I worked as backend and frontend developer in the open source project named Charity App, as one of the team member. It was great experience.