Led UX for NYCEPAS, an AI-powered pension administration system supporting 350,000+ active and retired members. The initiative modernized legacy pension workflows into an explainable, efficient, and accessible platform used by analysts, specialists, and member-facing teams.

Role & Contribution

• Directed end-to-end UX research, journey mapping, and information architecture across complex multi-stakeholder workflows.

• Translated dense pension rules, eligibility logic, and case patterns into intuitive, guided interfaces aligned with AI-driven decision support.

• Partnered with product, engineering, and policy teams in an Agile environment to validate requirements and resolve logic-to-UX conflicts.

• Established a scalable Figma design system and documentation supporting long-term growth and multi-module consistency.

• Embedded accessibility (ADA/WCAG) and usability validation into all major releases with recurring review checkpoints.

Worked as a Lead Designer on HANDS AI, an AI-driven platform that enhances how healthcare and family services operate. From scheduling medical appointments to streamlining WIC program access and simplifying medical records management, this platform is built to make critical services more efficient, accessible, and user-friendly.

My Role & Design Process

As the lead designer, my goal was to create intuitive, scalable, and accessible workflows that cater to both healthcare providers and families. Here’s how we tackled the challenge:

User Research & Discovery – Conducted interviews with healthcare professionals and families to understand pain points in scheduling, document retrieval, and program enrollment.

Wireframing & Prototyping – Designed high-fidelity prototypes to test different interaction models for appointment scheduling, medical records access, and eligibility verification.

Scalability & Accessibility – Focused on WCAG-compliant designs to ensure the platform is usable for all demographics, including those with limited digital literacy.

Iterative Testing & Refinements – Ran usability tests with real users, refining navigation flows and reducing cognitive load for key tasks.

Key Milestones Achieved

Redesigned the scheduling system to reduce appointment booking time by over 40%.

Created an intuitive WIC search & enrollment experience, making it easier for families to find and apply for benefits.

Streamlined medical records access, improving retrieval time and reducing errors in documentation.

Built a scalable design system that ensures consistency across all AI-driven features.

This project reinforced my passion for human-centered AI design—leveraging AI to enhance, not replace, critical interactions in healthcare and social services.

Led end-to-end UX for Insight AI, the DOE’s analytics platform used to interpret student performance across K–12 districts.

Directed mixed-methods research, multi-user persona development, and behavioral validation to expose cognitive load issues across educator workflows. Re-architected information structures for 40+ dashboards, embedding metrics and decision-support patterns into complex data views.

Produced wireframes, interactive prototypes, and high-fidelity UI using Figma, applying typographic systems, layout engineering, and accessibility standards.

Established a modular design system to unify reporting experiences and drive scalability. Collaborated with cross-functional partners, conducted usability testing, and translated findings into measurable improvements in efficiency, comprehension, and reporting accuracy.

Led the complete end-to-end UX Process for 15 web-based applications to optimize internal business processes for network and engineering teams on the East Coast. These applications were in the areas of Project and Task Management, Budgeting, Resource Allocation, Audit Trails, Material Tracking, Tasking Infrastructure, Vendor Bids and Onboarding, Routing Admin, and Advanced Search.

Used a diverse set of testing and research methodologies as part of agile UX process to consistently identify pain-points in both legacy systems and redesigns. These included usability testing, A/B testing, card sorting, user interviews, and surveys.

Designed multiple iterations of wireframes with Sketch and Figma and ran feedback loops with Invision.

Worked with compliance and implementation development teams to build and maintain component libraries for React and Angular based UI components while ensuring technical feasibility was met during sprint cycles.

Conducted detailed UI audits of implemented screens to ensure that compliance guidelines were being followed.

Mentored two junior designers in both prototyping and user research.

Participated and worked on updating two primary design systems used for wireline and wireless projects - Canvas and VDS.

Participated in 3 Design Ideathons (winning 1 and placing 2nd in two).