• Provided data-driven UX solutions for the Home Equity Line of Credit (HELOC) product to improve application conversion rates, reduce user drop-off, and align with business goals.

• Provided a clean and clear experience with low friction for the user.

• Designed in Figma, conducted usability tests, provided key insights, measured results in HEAP

• Collaborated with Dev, Analytics, Product, and Legal teams.

• Launched an MVP for a responsive, web-based finance app that ingested, parsed, filtered, and calculated sales credits to quantify trade value (client value) for salespeople, relationship managers, and traders.

• Consulted the UI development team on GUI design, user experience, and implementation of ADA design standards.

• Workshopped and collaborated with the UX developers to provide solutions, wire-frame flows, create CSS docs, build a design system, and maintain design standards.

• Upgraded the Chase for Business Merchant Services website to a responsive, ADA-compliant web-based app from a PHP website.

• Workshopped ideas with six stakeholders and other strategic partners within the bank

• Managed a team and processes to meet deliverables

• Identified breakpoints, wire-framed, and designed screen in Sketch

• Conducted moderated usability testing

Provided the CSA product team with solutions for consolidating content from three websites to one consistent user experience. Wireframed and prototyped desktop and mobile pages using Illustrator, Invision and Axure.