1. Designed, developed and deployed a tool that is used by the Customer Support teams to quickly look up customer data that is obtained from Google BigQuery, drastically reducing data access times for the stakeholders by 80%.
2. Developed and deployed a product enhancement that enables customers to control the list of countries from where their end customers sign up from.
3. Developed an integration to HubSpot, through which customer data is synced periodically. The Marketing team utilises this integration to proactively identify prospects and increase the probability of closing business deals by 40%.
4. Actively participated in technical solution analysis discussions and peer code reviews to enhance quality of product and provide value to end customers.
5. Worked on various P0 and P1 high priority initiatives that involved stretching work hours to complete on tight deadlines.
6. Took responsibility of managing a fresh college graduate from internship stage to a full-time employee by effectively utilising his expertise, while nurturing him to grow as an engineer.