Designed and refined package tracking experience on mobile app of PayPal with a focus on growth and streamlining functionality for this feature in multiple countries.

Increased user engagement and retention for shopping experience in PayPal Deals for mobile & web.

Worked closely with PM and engineering to bring in new functionality and to standardize patterns on existing screens, flows and interactions for PowerStore, a much-delayed flagship storage product.

Beyond feature design work, I focused a lot of my energy on improving working relationships and process with PM and Eng.

Led design system working group which developed a unified set of patterns, components, and specifications to Dell’s design system on a regular basis.

Designed a solution for worker’s compensation claimants to manage claims online which was widely adopted, improving transparency and trust for worker’s comp claimants while reducing correlated costs for Travelers.

Owned personal insurance authenticated experience portfolio, worked with eng and business owners to develop features and approach parity with org’s design system.

Designed omnichannel solution (chat, web messaging, sms…) to improve the experience of both customers and service representatives.

Led UX for replacement of 5 key legacy apps used across the org in the areas of search, data entry & storage, info visualization, and document & knowledge management.

Conducted rapid user research (guerilla usability studies, contextual interviews, surveys, focus groups) and shared learnings with project teams to drive feature development.